Vezér Family Vineyard
Our Policy
Privacy Policy
At Vezér Family Vineyard we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.
Legal Requirements and Our Policy
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access.
In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties, This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.
Changes to Your Personal Information:
In the event you wish to change any of your personal information or club membership status, please contact us by written notification to our email address at club@vezerfamilyvineyard.com or call us at
Email Opt-Out:
We comply with the Federal laws in sending offer-driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or unsubscribe at club@vezerfamilyvineyard.com. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base.
If you have any concerns with our Privacy Policy effective April 1, 2008, please contact us at: 888-823-VINE (8463). This policy was last updated April 24, 2008.
Online Store Policies
Please note, due to state shipping laws, membership is limited to residents of the following states: AK, CA, CO, FL, HI, IA, ID, IL, LA, MN, MO, ND, NH, NM, NY, OR, WA, WI, WV. Tax will be charged for the following states: CA-7.75%; CT-6%; HI-4%; IA-5%; ID-5%; MN-6.5%; MO-7%; NE-5.5%; NV-7.75%; NH-8%; NY-8.375%; NC-6.5%; ND-8%; SC-6%; TX-8.25%; VT-6%; VA-5%; WA-7.90%; WV-11%; WY-16% (12% excise and 4% sales tax).
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Orders are processed Monday through Friday. Expect orders placed after business hours to take two days for processing. FedEx Overnight orders placed during business hours on Friday will arrive the following Tuesday.
Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.
Returning or Exchanging an Item
If for any reason you are not 100% satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:
- Circle the item(s) you are returning on the order form included with your purchase.
- Write the reason for the return at the bottom of the order receipt.
- If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
- Pack and seal your return item along with the order receipt.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
Inquiries
If you need to inquire about your order, please e-mail order@vezerfamilyvineyard.com or call 888-823-VINE (8463), Monday through Friday, 7 am - 6 pm, PST.
Vintage Changes: Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.
